Delivering In-Store Staff Training at Scale

CHALLENGE

A large supermarket chain had recently acquired 60 stores and required a complete employee training programme to standardise operations and introduce new systems. The training was to be delivered in-store and remotely across a 6-month period, with significant complexity in scheduling and content delivery.

The global HR and training agency was awarded the contract to deliver this programme, but needed a trusted field partner with retail expertise, broad geographic coverage, and the ability to mobilise qualified trainers on short notice. RGIS was invited to support the tender as a service delivery partner.

WHY RGIS?

RGIS was uniquely positioned to assist due to the:

• Extensive retail experience and knowledge of the supermarket’s operational structure.
• Network of trained employees familiar with store environments and procedures.
• Flexibility to scale and adapt to shifting training schedules.
• Proven ability to manage both in-store and remote deployment models.

RGIS identified and trained suitable internal personnel to act as trainers, ensuring both quality and speed of deployment.

OUR SOLUTION

RGIS operated as the training agency’s delivery partner, supplying qualified trainers for the supermarket transformation programme:

Personnel Selection & Training:

• RGIS teams selected for strong communication and presentation skills.
• Trainers received intensive internal training on the supermarket’s training modules and tools.

Team Deployment:

• 35 RGIS trainers deployed across 15 stores and 16 pick-up locations.

Training Delivery:

• Initial 3-week remote and on-site training sessions.
• Content delivered via PC using the supermarket-provided materials (PPT, PDFs).
• Sessions conducted both in person and via Microsoft Teams.

RESULTS

• All supermarket stores received training within the required timeframe.
• RGIS completed 100% of training sessions in due time.
• Both the supermarket chain and the training agency praised the professionalism and quality of the RGIS training team.
• The training helped ease the transition of employees from previous store procedures to the new supermarket chain’s standards.

CONCLUSION

This project demonstrated RGIS’s ability to pivot from inventory execution to people-based training services, leveraging internal talent in new and impactful ways. It revealed potential for RGIS to offer direct training services to the supermarket chain in the future, improving scope clarity and customer engagement without the need for intermediaries.